Order Processing & Delivery Timeline
Orders are processed within 1-2 business days after payment confirmation.
Delivery typically takes 2-4 working days within the UK via our trusted courier partners.
You will receive a tracking number via email once your order is dispatched.
Delivery Policy
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All orders are shipped from our UK-based warehouse.
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We use reliable courier services to ensure timely delivery.
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Please ensure your delivery address is correct at checkout.
Cancellation Policy
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You can cancel your order within 6 hours of placing it if it has not yet been shipped.
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Once the order is dispatched, cancellation is no longer possible.
To request a cancellation, email us at:
Primestrideltd@hotmail.com with your order number.
Return & Refund Policy
We accept returns within 30 days of delivery only if the product is faulty and:
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Is in its original packaging
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Shows no signs of misuse or damage
Items not eligible for return:
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E-liquids (Shortfills, Nic Salts, Freebase)
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Coils, pods, batteries, and other disposables
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Sale or promotional items
The customer is responsible for return shipping costs.
We recommend using tracked shipping for returns.
Return Address:
Crazy Vape HQ
London, United Kingdom
For Any Questions or Help
Please contact us:
Email: Primestrideltd@hotmail.com